Support & FAQ
Answers to common questions about Experience Logbook. Can't find what you need? We're aircraft mechanics too, so just email us.
Getting started
3 questions
Logging tasks
4 questions
Exporting
3 questions
Subscription & billing
4 questions
Privacy & your data
2 questions
Getting started
How do I get started?
Install the app, sign in, and start your free trial. Then open Profile and add your name, authorization number and certifying staff privileges: your name appears on every PDF export. Tap New Task on the home screen to log your first entry.
Which sign-in methods are available?
Google and email & password on all devices, plus Sign in with Apple on iPhone and iPad. To see the same logbook on another device, use the same sign-in method you used before.
How do I change the date format?
Open the menu (☰) → Settings and pick yyyy-MM-dd, dd/MM/yyyy or MM/dd/yyyy. It is used throughout the app and in exports.
Logging tasks
Why are some fields already filled in?
To save time, a new task copies the location, aircraft type, privilege used and type of maintenance from your most recent task, and sets the date to today. Change anything that is different.
My airport or aircraft type isn't in the list
Email us at info@experiencelogbook.com with the ICAO code or aircraft type.
Can I edit or delete a task?
Yes. Open the task from the task list and use the pencil icon to edit or the bin icon to delete it.
Do I need internet to log tasks?
No. Tasks are saved on your device and sync to your account when you're back online. You do need a connection to sign in the first time.
Exporting
How do I export my logbook?
Go to Tasks and tap the download icon. Choose EASA or FAA for a PDF logbook, or Excel for an .xlsx file. If you have filters or a search active, the app asks whether to export all tasks or only the filtered ones.
Where is the exported file saved?
On iPhone and iPad, in the Files app (On My iPhone/iPad → Experience Logbook). On Android, in your Downloads folder.
Will my authority accept the export?
The PDF follows the common EASA- and FAA-style logbook layout, with columns for supervisor sign-off and a signature block for you. Acceptance is decided by your competent authority, training organisation or employer, so please confirm their requirements.
Subscription & billing
Is there a free trial?
Yes, new users get a free trial. The length is shown in the App Store or Google Play before you start. You won't be charged if you cancel before the trial ends.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone/iPad: Settings → your name → Subscriptions, or manage on the web. On Android: Google Play → profile → Payments & subscriptions, or manage on the web. Deleting the app or your account does not cancel a subscription.
How do I restore my subscription on a new phone?
Sign in with the same account. Your subscription is linked to your Experience Logbook account and restored automatically. If it isn't, use the restore option on the subscription screen, signed in with the same Apple ID or Google account you subscribed with.
How do I get a refund?
Payments are processed by Apple or Google, so refunds are requested from them: reportaproblem.apple.com for the App Store, or Google Play's order history for Android.
Privacy & your data
Where is my data stored?
In Google Firebase, in the EU (europe-west1, Belgium), linked to your account. Exported files stay on your device unless you share them. See the privacy policy.
How do I delete my account?
In the app: menu (☰) → Account → Delete Account. This permanently deletes your account, logbook and profile. More options.